Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Returns will be accepted for faulty product only and will be at the purchasers expense. Contact us to discuss possible solutions. 

To start a return, you can contact us at obsessedwithxmas@gmail.com. Please note that returns will need to be sent to the following address: 112 Shoesmith Road, Westbrook, QLD, 4350.

If your return is accepted, instructions on how and where to send your package will be emailed to you. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at obsessedwithxmas@gmail.com.

 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to contact us at obsessedwithxmas@gmail.com so we can discuss if a replacement product is requirted or we need to arrange another solution.

Refunds
No Refunds on change of mind or incorrect quantity purchased.